At DrawiiAI, providing our users with a smooth, top-tier experience is the cornerstone of every aspect of our service operations. We fully recognize that unforeseen events or shifts in personal requirements may occur following a purchase, prompting you to seek a refund. To uphold transparency and prevent misunderstandings, we urge you to read this refund policy in full before making any purchases on our platform. Doing so will help you clearly grasp your refund eligibility, the specific conditions that must be satisfied, and the step-by-step process for submitting an application.
Who Is Eligible for a Refund?
To qualify for a refund under this policy, your refund application must meet both of the following core requirements. Failure to satisfy either condition will result in the automatic rejection of your request:
1.Time Limit
You must formally submit your fully completed refund application to our customer support team within 5 consecutive calendar days of the original purchase date. This 5-day window is strictly enforced, and any refund requests submitted after this period will not be reviewed or processed under any circumstances.
2.Credit Usage Cap
Another key eligibility requirement relates to the point usage of your purchased AI image plan. If you have utilized more than 50 points from your purchased plan—regardless of the time elapsed since purchase or the reasons for point consumption—you will immediately forfeit your right to claim a refund, and your application will be denied.
How to Apply for a Refund
If you confirm that you meet the above eligibility criteria and wish to proceed with a refund application, please follow the step-by-step instructions below to ensure your request is processed smoothly:
1.Get in Touch with Our Team
The first step is to contact our dedicated customer support department to formally initiate your refund request. You can reach our customer support team via the official contact channels designated on the DrawiiAI platform, such as the contact details listed at the bottom of the homepage.
2.Provide Required Information
To enable us to process your refund request efficiently and accurately, you need to submit all essential details and supporting documentation. This includes your registered DrawiiAI account information (e.g., account email or username), the unique order number linked to your purchase, the exact date of the original transaction, and a clear, detailed explanation of the specific reason for your refund application. Submitting complete and accurate information will significantly reduce the review time.
3.Submit Within the 5-Day Window
It is critical to ensure that your full refund application, including all required information, is successfully sent to our customer support team no later than 5 calendar days from your original purchase date. We recommend submitting your request as early as possible within this timeframe to avoid potential delays caused by unforeseen issues like technical glitches or communication lags.
Refund Processing Procedures
Upon receiving your complete refund application, our customer support team will conduct a comprehensive and meticulous review of all the information you provided, as well as verify your eligibility based on the criteria set forth in this policy. We will notify you of the review result (approval or rejection) as soon as possible, usually within a few business days. If your refund request is approved, the refund amount will be issued exclusively via your original payment method, in accordance with the following specific guidelines:
Payments Made via Visa, Mastercard, or American Express Credit Cards
The approved refund amount will be credited directly back to the same credit card used for the original purchase. This ensures the refund process is fully traceable and aligns with your original payment records.
Important Note: Please be aware that refunds issued to Visa credit cards may take up to 30 calendar days to appear on your monthly credit card statement. This extended timeframe is beyond our control, as it is determined solely by your credit card issuer’s internal payment processing protocols and banking procedures. We appreciate your understanding in this regard.
Common Refund Questions & Support
1.Can I Cancel My Order?
Order cancellation and eligibility for a full refund are only permitted if your situation fully meets the two core criteria for a full refund outlined in this policy. Specifically, your order cancellation request must be submitted within the 5-day window following purchase, and you must not have used more than 50 points from your purchased AI image plan. If either of these conditions is not satisfied, order cancellation will not be allowed.
2.How Long Does Order Cancellation and Refund Processing Take?
We are committed to processing refund requests efficiently, with a target of completing the review and initiating processing for all approved refunds within 5–7 business days. However, please note that the actual time it takes for the refunded funds to appear in your account depends entirely on the payment method you used for the original purchase, as different payment providers have varying processing cycles. Additionally, during major holiday seasons (such as Christmas, New Year, or regional public holidays) or peak business periods (such as promotional sales events), processing times may be moderately extended due to a surge in the volume of requests. Nevertheless, we guarantee that the entire refund process—from the approval of your request to the funds being credited to your account—will not exceed 30 calendar days. If you have not received your refund within 30 days of our approval notification, please contact our customer support team promptly to inquire about the detailed status of your refund.
3.Why Haven’t I Received My Refund Yet?
If you have not received your refund within the expected timeframe after we have officially approved your request, the delay is likely due to one of the following common factors. We recommend checking these possibilities first before contacting our support team:
Holiday-Related Delays: Banking institutions and payment processing service providers typically operate with reduced hours or slower processing speeds during public holidays, weekends, or extended vacation periods. These seasonal slowdowns can prolong the refund timeline, and in such cases, it may take up to 30 calendar days for the refund to reflect in your account. This is a standard industry practice, and we appreciate your patience during these periods.
Chargeback Requests: If you have independently filed a chargeback claim with your payment provider (such as your bank or credit card company) regarding the original purchase, the funds associated with your refund may be temporarily frozen by the payment institution. This freeze will remain in effect until the entire chargeback process is fully completed and resolved. To clarify the next steps and understand the specific handling procedures, we advise you to contact your bank or payment institution directly, as each provider has its own distinct policies and timelines for processing chargebacks.
Policy Updates
DrawiiAI reserves the absolute right to revise, update, or modify this refund policy at any time, as necessary to adapt to changes in business operations, regulatory requirements, or industry standards. Any changes or modifications to the policy will be prominently posted on this page, ensuring all users have easy access to the most up-to-date information. We strongly encourage you to check back regularly—especially before making new AI image purchases—to stay fully informed of any revisions to the refund policy and avoid potential misunderstandings.
